Privacy Policy

Protecting Your Privacy

Leadwid is committed to providing you with the highest levels of customer service. This includes protecting your privacy. Leadwid is bound by the Commonwealth Privacy Act 1988, which sets out a number of principles concerning the protection of your personal information.
Set out below is information that Leadwid is required to communicate to its customers. Leadwid recommends that you keep this information for future reference.

Your personal information

Personal information held by Leadwid may include your name, current and previous addresses, telephone/mobile phone number, email address, bank account or credit card details, occupation, driver’s licence number and your Leadwid PIN, username or password. Leadwid also holds details of your Leadwid services (including their status).

If you choose not to provide certain personal information, Leadwid may not be able to provide you with the services you require, or the level of service on which Leadwid prides itself.

How we collect personal information

Leadwid collects personal information in a number of ways, including:

  • Directly from you, when you provide information by phone or in application forms, or when you submit your personal details through Leadwid’s websites (e.g. during registration or trial services)
  • from third parties such as Leadwid’s related companies, credit reporting agencies or your representatives
  • from publicly available sources of information
  • in response to a survey, contest or sweepstakes
  • from the organisations identified below under ‘When Leadwid discloses your personal information’
  • from Leadwid’s own records of how you use your Leadwid services; or when legally required to do so.

How we use your personal information

Your personal information may be used to:

  • verify your identity
  • assist you to subscribe to Leadwid’s current services
  • offer you and provide additional Leadwid or related services
  • administer and manage those services, including charging, billing and collecting debts
  • inform you of ways the services provided to you could be improved
  • conduct appropriate checks for credit-worthiness and for fraud
  • research and develop Leadwid’s services
  • gain an understanding of your information and communication needs in order for Leadwid to provide you with a better service
  • maintain and develop Leadwid’s business systems and infrastructure, including testing and upgrading of these systems.

Also, your personal information is collected so that Leadwid can promote and market its services to you (including by way of direct mail, telemarketing, SMS and MMS messages). Leadwid does this to keep you informed of its products, services and special offers. If you do not wish Leadwid to promote and market its products, services and special offers to you, please call +91-8285560008.

In relation to marketing and promotional material sent via email, Leadwid will send such material to you unless you indicate you wish to opt-out by selecting this option in the email.

When we disclose your personal information

In order to deliver the services you require, Leadwid may disclose your personal information to organisations outside of Leadwid. Your personal information is disclosed to these organisations only in relation to Leadwid providing its services to you. These organisations may carry out Leadwid’s:

  • Customer enquiries
  • Mailing operations
  • Billing and debt-recovery functions
  • Information technology services
  • Installation, maintenance and repair services
  • Marketing and telemarketing services
  • Market research
  • Web site usage analysis

Leadwid takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Leadwid’s web sites

Leadwid provides products and services via its various web sites. When you visit Leadwid’s sites, its web servers record anonymous information such as the time, date and URL of the request. This information assists Leadwid to improve the structure of its web sites and monitor their performance.

Leadwid may use ‘cookies’ on various web sites. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our web sites may place on your computer. Usually, cookies are used as a means for Leadwid’s web sites to remember your preferences. As such, cookies are designed to improve your experience of Leadwid’s web sites.

In some cases, cookies may collect and store personal information about you. Leadwid extends the same privacy protection to your personal information whether gathered via cookies or from other sources. You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our web sites or take advantage of the improved web site experience that cookies offer.

Leadwid also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. Leadwid collects and manages IP addresses as part of the service of providing internet session management and for security purposes.